FAQs

Frequently asked questions

COVID-19

Will COVID-19 [Coronavirus] impact my order?


Most of our products are produced by print providers such as Printify and Printful and are delivered from different fufillment centers. You may experience delays in receiving your order due to business interruptions from local regulations regarding the COVID-19. We are doing our best to overcome any potential delays however we do ask for patience and understanding at this time. It is a difficult time for everyone. If you have any questions or concerns regarding your order, please don't hesitate to reach out to The Greenhand Shop at info@thegreenhandshop.com. Please include your order number # in the subject as well as a brief message addressing your concerns in the emal. We will do everything possible to correct the situation and provide the most suitable solution to you.




My order hasn't arrived or hasn't been fufilled?


As updates regarding local restrictions and regulations come into play, sometimes order may be delayed from fufillment if the print provider is unable to ship to a certain location. We will try to anticipate all delay and do our best to find suitable solutions (whether it be a new supplier or print provider). These are difficult times in e-commerce so we ask for your patience as we try to navigate this difficult time together. You are more than welcome to reach out to The Greenhand Shop in our contact page or email us at info@thegreenhandshop.com if you feel your order is taking excessively long.




My order is at my local post office or carrier office. Why can't I pick it up or why can't they deliver it?


Because of this unprecendented pandemic and political situation in the United States, many local carriers (including the USPS) as well as several global carriers are feeling the strain with more people ordering online as well as local restrictions at the county, state and even national level changing how packages get delivered to your residence. We will do our best to work with carriers and keep you updated through tracking numbers however there have been some instances where packages have arrived to their local carrier location and become lost because of local problems with delivery. If you see your package is at your local office, you may want to contact your local carrier office and see if local pick or delivery is possible at this time. We can only do so much online and you are more familiar with your area of residence than we are. Contact us if you need assistance with finding local carrier numbers (US ONLY) and we will do our best to work together on this.





Returns/Refunds

What is your return/refund policy?


If for any reason you are not completely satisfied with your purchase, you may return your any item in its original condition within 30 days of receipt and delivery and we will gladly provide a refund, or replacement,. If an item has been worn or is not in its original condition, a 15% restocking fee will apply.




Can I make an exchange?


So all items (except enamel pins or buttons) are print to order meaning that these items were MADE when YOU placed an order. If you prefer to exchange your item for another product at The Greenhand Shop, please contact us. The item must be in its original condition and the exchange request made within 30 days of receipt of delivery. After contacting The Greenhand Shop, you can place a new order on the website and send back the original order. You will be credited back a full refund as soon as the original item is received at The Greenhand Shop (minus shipping expenses which will be covered by YOU).




What I ordered the wrong size or color?


So as noted above in "Can I make an exchange," a majority of products (except enamel Pins and buttons) were MADE when YOU placed an order on our shop. In order to be more environmentally sustainable, we encourage you to please check the sizing guide that is presented with all apparel items. In addition, because of lighting and how mockups show up on different device monitors, your apparel may not match exactly as shown in the picture. We do our best to match what's in the picture however your product may or may not look slightly different than in the store picture. If you still are unhappy with your order or if you prefer to exchange your item for another product at The Greenhand Shop, please contact us. The item must be in its original condition and the exchange request made within 30 days of receipt of delivery. After contacting The Greenhand Shop, you can place a new order on the website and send back the original order. You will be credited back a full refund as soon as the original item is received at The Greenhand Shop (minus shipping expenses which will be covered by YOU).





Issues with Orders

Help! My order hasn't arrived yet?


We're really sorry to hear that happen and we apologize for any inconvenience this may caused you. We're doing our best to make sure orders are fufilled and shipped in a timely fashion. Given the current circumstances of COVID-19 affecting mailing times as well as the current political and economic climate affecting the United States Postal Service, please expect some delay with orders as transit times are being impacted. If your order seems to be taking an unusually long time to be delivered, please contact Betsie at The Greenhand Shop at info@thegreenhandshop.com. If the produced order is lost during shipment, The Greenhand Shop will investigate with its print providers and may provide replacements when appropriate. The Greenhand Shop nor its print providers (Printify and Printful) does not give refunds for orders that have been shipped without tracking until they are verified to be lost. If an order has not been delivered in 30 calendar days (for domestic US or regional EU orders) or in 45 calendar days (for international orders), customers should contact The Greenhand Shop within 1 week (after the 30 or 45 day wait period) in order to be eligible for a reprint/refund.




I ordered multiple items and some haven't arrived yet?


Given the current circumstances of COVID-19 affecting mailing times as well as the current political and economic climate affecting the United States Postal Service, please expect some delay with orders as transit times are being impacted. Some of our items come from differnet suppliers from different parts of the world. We provide tracking on each item when we know it may be seperate packages. We ask that you please be patient as shipping is affected worldwide. And If your order seems to be taking an unusually long time to be delivered, please contact Betsie at The Greenhand Shop at info@thegreenhandshop.com.




My order arrived damaged/broken ?


Shipping is a difficult business and as such, some packages may not be handled with as much care they should be. Unfortunately there is nothing that we can do regarding the conduct of others however we shall do our best to package your items as safely as we can to preserve the order through transit. If your item arrived broken, ripped or torn apart, we ask that you submit photographic evidence as soon as possible along with your order number and we shall try to find a suitable remedy together.




Someone stole my order? Or my package is missing?


We cannot control the conduct the others. Unfortunately there is thievery and there are dishonest people in the world who would wish to do harm unto us. We recommend placing orders to a safe address (possibly a permanent address or P.O. Box) so that in the future you do not encounter this problem. We would also recommend filing a claim with the carrier in order to declare your order as missing in transit or stolen. Often carriers have procedures in place for this but contact Betsie at info@thegreenhandshop.com and we can work together to get this resolved and find a suitable remedy for you.





International Shipping


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